Limited Conversion Warranty

12 Months / 12,000 Miles Protection Plan

FREQUENTLY ASKED QUESTIONS

What Does This Warranty Cover?

Exterior Body Components

All Exterior body parts include only: Body panels, aluminum trim, light bases, hinges, and paint. Items not covered: Bumpers, Tires, Wheels, Glass, Corrosion, Batteries, Latches, Entry Door Adjustment, and Bulbs. Coverage may be void if bus is not maintained or damage is done via another component not covered (decals, high salt content on roads, or not washing on a normal basis).

Interior Components

All interior covering materials: (flooring, walls, headliner). All interior seat hardware: (frames and bolts). All interior light bases and switches. All interior, luggage, and bathroom components Not included such as: wiring, hangars, seat covers, light covers, window seals, screws, and signs. Coverage may be void if bus is abused or improperly maintained. Coverage does NOT include leaks, tears, or stains.

When repairing your vehicle, new or remanfactured parts may be used.

What Does This Warranty Not Cover?

Poor or Improper Maintenance: Damaged caused by poor or improper maintenance will not be covered. This includes abuse or negligence and misuse – for example, over heating as a result of continued driving with damaged parts, alteration of vehicle, use of contaminated or poor quality fuel, not properly maintaining vehicle, etc. Covered part damaged by a noncovered component will not be covered. Vehicles damaged by fire or accident will not be covered.

You are responsible for contacting our Claims Administrator as soon as a problem exists. Delayed contact may inhibit our ability to cover your claims. Any work performed or parts purchased before consulting the claims administrator will not be covered. All claims must be approved by your claims administrator or they will not be covered.

Incidental and Consequential Damages Not Covered: Your warranty does not cover any incidental or consequential damages connected with your vehicle’s failure, either under warranty or afterward.

Examples of such damages include:

• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue

What is the Period of Coverage?

Begins: Vehicles will be covered from the date balance is paid in full.
Ends: Vehicles will be covered for 12 Months / 12,000 Miles from the date you purchase the vehicle – Whichever first occurs.

What Will We Do to Correct Problems?

If a problem arises, please call our Claims Administrator immediately to receive repair authorization for all covered repairs. We will guide you in how to present your vehicle for proper claims repair. This may include an authorized facility in your local area, or bringing the bus back to our facility for repairs. Unauthorized charges will not be accepted or paid through this warranty. You may contact us toll free at 888-869-2242. We will promptly work to take care of your warranty claims in the least inconvenience possible.

Helpful Addresses and Telephone Numbers
Here are the addresses and telephone numbers of The Bus Company Customer Service Center that can help you wherever you happen to be. Please feel free to contact us with any questions or concerns you have with your vehicle and warranty coverage.

The Bus Company
3627 W. F.R. Rd. 102
Springfield, MO  65803

Toll Free:   888-869-2242
Fax:          417-833-2242
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:  www.thebuscompany.net